Shipping Information

Important: The holiday season is upon us, and we’re thrilled to help make it unforgettable! To give your gifts the best chance of arriving by Christmas, please place your order by December 6, 2024. While orders placed after this date might not make it in time for the big day, we’re sure the recipient will still adore their gifts, even if they arrive a little late. Please note, we cannot guarantee delivery for Christmas.

Free tracked delivery is available to the United States, United Kingdom, Australia, New Zealand, Germany and other countries. By shipping directly from our warehouses across Asia, we aim to keep shipping fees affordable for our customers.

A nominal shipping fee applies to orders shipped to Canada, Italy, Switzerland, Norway, Sweden, Denmark, Ireland, Finland, the United Arab Emirates, and additional countries.

1. Delivery Times:

Here's typically how long it takes for your order to arrive:

Shipping Location	Estimated Shipping Times
United Kingdom	5 to 10 Business days
United States & Europe	5 to 10 Business days
Australia, Canada & New Zealand	5 to 15 Business days
Central & South America	10 to 20 Business days
Asia	5 to 15 Business days

Additional packaging time of 1 to 2 business days required to prepare your order for shipment.
Remember, these times are just estimates, so your order might be ready sooner or later than expected.

2. Tracking Information:

Once your parcel has been prepared you will be sent a shipping confirmation email.
In the case of an order with multiple items, you may receive your items in separate parcels.

3. Delivery Locations:

We deliver to the United States, United Kingdom, Canada, Australia, New Zealand, France, Spain, Denmark, Finland, Greece, Ireland, Japan, Netherlands, Norway, Poland, Portugal, South Korea, Sweden, Switzerland, Hungary, Belgium, Hong Kong, Malaysia, Singapore, Bulgaria, Italy, Germany and more.
We do not deliver to Philippines, Austria, South America, Africa, India, Costa Rica, Puerto Rico, New Caledonia, Russia and other remote countries.

4. Delivery Cost:

Free tracked delivery available to the United States, United Kingdom, Australia, New Zealand, Germany and other countries
Due to the pandemic and inflation, the costs associated with delivery and insurance have increased for countries like Canada, UAE, and additional countries. Consequently, you may notice a delivery fee during checkout, which is intended to help cover these additional expenses.
If you would like to know if we ship to your country please send us an email at info@kawaiies.com.

5. Import Duties & Taxes:

99.9% of our parcels are delivered successfully without customers incurring any customs, import taxes, and fees.
If a customs fee is incurred, please email us and we will do our best to provide a solution.
We are not responsible for any delays that may occur during customs checks.

6. Multiple Parcels:

We will do our best to combine your items into a single parcel whenever possible.
We may ship your order in multiple parcels to ensure the safety of your items during transit and to prevent any delays caused by customs.
This is due to restrictions based on size and weight.
Items may be stored at different warehouses.

7. Failed Delivery:

Shipping updates will be sent to you through email.
Please ensure you are home to receive your package at the scheduled delivery or collection time.
If you are unable to be present, kindly notify your local post office or arrange for a trusted family member or neighbor to receive the parcel on your behalf.

8. Lost, Held, Returned, or Stolen Parcels:

Please report any missing parcels within 14 days of your parcel being marked as delivered.
Investigating your parcel beyond this timeframe may be challenging for the postal service, and we may be unable to offer a complimentary reshipment or a refund if you contact us later.
We are not responsible for any lost or stolen parcels when delivering to a shared location (shop, restaurant, business, military base, or apartment).
It is the customers' responsibility to ensure the accuracy of all shipping details.
In instances where we anticipate delivery issues, we may contact you via email to verify your shipping address.

9. Delayed Parcels:

If your parcel is experiencing delays please report this issue to our customer support team via email at info@kawaiies.com with your order number and the item(s) missing.
You have 14 days to report any missing parcels after 90 days from the original order date.

10. Missing Parcels:

You will receive a confirmation email when a parcel is out for delivery.
Occasionally, the shipping courier may prematurely mark a parcel as delivered.
If you receive a delivery confirmation email but haven't received your parcel, consider the following:

Please wait a few business days, as your parcel could have been marked as delivered by mistake, and will arrive in the next following days.
Contact your local post office for more information regarding your parcel as they will be able to provide accurate information.
Please check your front porch or mailbox for a note from your local post office.

In case you encounter difficulties obtaining information from your local post office, feel free to contact us for further support.

11. Special Occasions:

We cannot guarantee that your order will arrive in time for any special occasions.
Please ensure that you place your order well in advance to allow for any unforeseen delays.
If you would like to return an item please email us within 14 days of the parcel arriving.
Customers are responsible for the return shipping costs.

12. Returned Parcel:

In the event that a parcel is returned because of an incorrect shipping address, unsuccessful delivery attempts, or unclaimed parcels held by the courier or any other reasons, please contact us via email with your order number within 90 days of your order date.
We are under no obligation to refund you if we do not receive the parcel back.
Reshipments will incur handling and reshipment fees.
Reshipment fees will be applied regardless of the original shipment’s eligibility for free shipping.