Extra 28% off with code NY28
Automatically save 34% off any 4 items
Free shipping to the US, UK, AUS & EU

Refund & Return Policy

At Kawaiies.com, your satisfaction is our top priority. If you're unhappy with your products, we offer a simple 30-day money-back guarantee return policy.

To begin a return or to cancel your purchase please contact us: info@kawaiies.com.

Please read the following guidelines to understand our return process:

 

1. Eligibility for returns/cancellations: 

  • Items must be returned within 30 days of arrival.
  • Items must be in their original condition, unused, and with all tags and packaging intact.
  • For cancellations, please email us within 1 hour of purchase as once your order is processed it cannot be cancelled. We will confirm all cancellations via email.
  • Please check all items upon arrival even if the item is a gift. We do not accept any inquiries about damaged items once 15 days have passed from the date of arrival.

2. Return process:

  • Email our team at info@kawaiies.com with your order number, the item(s) you would like to return and your reasoning for returning an item.
  • Package the item in its original packaging.
  • Send the item back to the address we provide via email.
  • Once our team receives your returned parcel we will begin processing a refund or exchange.

 

3. Return shipping:

  • Customers are responsible for the return shipping costs unless the return is due to a mistake on our part, such as incorrect item sent or item arrived defective.
  • We recommend using a reliable shipping service with tracking for your return shipment. Kawaiies.com is not responsible for any lost or damaged packages during return transit.

 

4. Refund process:

  • Once we receive the returned item(s) and verify that they are in original condition, we will process the refund.
  • The refund will be issued to the original payment method used during the purchase.
  • Returns for refunds are subject to a 10% processing & restocking fee.
  • If you choose to exchange the item, you will not be charged any fees.
  • Please note that shipping costs, if any, are non-refundable.

 

5. Order cancellation:

  • We encourage all our customers to be 100% satisfied with the items in their cart before completing any purchases.
  • Cancellations are subject to a 5% bank processing & handling fee, which will be deducted from your refund amount.
  • You can make changes to an order or cancel an order within 1 hour of placing it.
  • Once your order is processed it cannot be cancelled. We will confirm all cancellations via email.
  • If you would like to return an item for a refund or exchange you have 14 days to email us upon delivery.

 

6. Received damaged or incorrect item:

  • We sincerely apologise if our team has sent you the wrong item or if an item has arrived damaged. Please send us an email with your order ID and a photo of the item.

  

7. Missed a special occasion:

    • We cannot guarantee that your order will arrive in time for any special occasions.
    • Please ensure that you place your order well in advance to allow for any unforeseen delays.
    • If you would like to return an item please email us within 15 days of the parcel arriving.
    • Customers are responsible for the return shipping costs.

     

    8. Missing parcels:

    • If your parcel is marked as delivered to the provided shipping address, with or without a signature, but you haven't received your items, we will do everything we can to resolve the situation.
    • To protect Kawaiies from fraud, we will provide a reshipment or another form of compensation once we have completed a full investigation with the logistics team and our customers.
    • We do not provide refunds for any lost items by postal services.

     

    9. Customer support:

    • Our friendly customer support team is available to assist you around the clock with any questions or concerns.
    • You can reach out to us via email: info@kawaiies.com.
    • Please allow up to 48 hours for a response.