Extra 25% off with code KWS25
Automatically save 33% off any 4 items
Free shipping to the US, UK, AU & more

Refund & Return Policy

 

At Kawaiies.com, your satisfaction is our top priority. If you're unhappy with your products, we offer a simple 30-day money-back guarantee return policy.

To begin a return or to cancel your purchase please contact us: info@kawaiies.com.

Please read the following guidelines to understand our return process:

 

1. Eligibility for returns/cancellations: 

  • Items must be returned within 30 days of arrival.
  • Items must be in their original condition, unused, and with all tags and packaging intact.
  • For cancellations, please email us within 1 hour of purchase as once your order is processed it cannot be cancelled. We will confirm all cancellations via email.
  • Please check all items upon arrival even if the item is a gift. We do not accept any inquiries about damaged items once 15 days have passed from the date of arrival.

2. Return process:

  • Email our team at info@kawaiies.com with your order number, the item(s) you would like to return and your reasoning for returning an item.
  • Package the item in its original packaging.
  • Send the item back to the address we provide via email.
  • Once our team receives your returned parcel we will begin processing a refund or exchange.

 

3. Return shipping:

  • Customers are responsible for the return shipping costs unless the return is due to a mistake on our part, such as incorrect item sent or item arrived defective.
  • We recommend using a reliable shipping service with tracking for your return shipment. Kawaiies.com is not responsible for any lost or damaged packages during return transit.

 

4. Refund process:

  • Once we receive the returned item(s) and verify that they are in original condition, we will process the refund.
  • The refund will be issued to the original payment method used during the purchase.
  • Returns for refunds are subject to a 10% processing & restocking fee.
  • If you choose to exchange the item, you will not be charged any fees.
  • Please note that shipping costs, if any, are non-refundable.

 

5. Order cancellation:

  • We encourage all our customers to be 100% satisfied with the items in their cart before completing any purchases.
  • Cancellations are subject to a 5% bank processing & handling fee, which will be deducted from your refund amount.
  • You can make changes to an order or cancel an order within 1 hour of placing it.
  • Once your order is processed it cannot be cancelled. We will confirm all cancellations via email.
  • If you would like to return an item for a refund or exchange you have 14 days to email us upon delivery.

 

6. Received damaged or incorrect item:

  • We sincerely apologise if our team has sent you the wrong item or if an item has arrived damaged. Please send us an email with your order ID and a photo of the item.

  

7. Missed a special occasion:

    • We cannot guarantee that your order will arrive in time for any special occasions.
    • Please ensure that you place your order well in advance to allow for any unforeseen delays.
    • If you would like to return an item please email us within 15 days of the parcel arriving.
    • Customers are responsible for the return shipping costs.

    8. Missing parcels:

    • If your parcel is marked as delivered to the provided shipping address, with or without a signature, but you haven't received your items, we will do everything we can to resolve the situation.
    • To protect Kawaiies from fraud, we will provide a reshipment or another form of compensation once we have completed a full investigation with the logistics team and our customers.
    • We do not provide refunds for any lost items by postal services.

     

    9. Customer support:

    • Our friendly customer support team is available to assist you around the clock with any questions or concerns.
    • You can reach out to us via email: info@kawaiies.com.
    • Please allow up to 48 hours for a response. 

     

    10. Returned parcels:

    • If a package is returned due to an incorrect shipping address, failed delivery attempts, unclaimed status with the courier, or any other reason, please email us with your order number within 30 days of your purchase date.
    • We are not responsible for refunds if the provided shipping address at checkout is incorrect or if you have moved addresses.
    • Reshipments will incur handling and reshipment fees.
    • Reshipment fees will be applied regardless of the original shipment’s eligibility for free shipping.